I’d really like to contact someone about my order, what’s the best way to do that?
We’d love to hear from you! We can be contacted via email on firstname.lastname@example.org .
We endeavour to return your email within 24 hours.
HOW MUCH IS DELIVERY?
For ALL ORDERS we charge a flat rate of $10.00 for as many items as you like to the EAST COAST of Australia. This includes the metro cities of SE Qld, NSW, ACT and VIC. We use Australia Post and Fastways couriers.
Shipping rates by state.
Metro QLD/NSW/VIC/ACT - $10.00 PER ORDER
FAR NORTH QLD - $18
IMPORTANT NOTICE: Due to the EXORBITANT costs of shipping and postage to WA, SA, NT and TAS we will no longer ship to these areas as of August 2013. We're happy to do custom orders for WA,SA,NT and TAS if there is something you love. Simply email us and we'll send you a shipping quote.
(Remote country areas require a quote for shipping.)
For more detailed information on delivery charges please click here - Terms and Conditions.
I’ve just placed my order. When will I receive it?
- Once we receive your payment, within 2 business days.
- Please allow 2-5 days to receive your order depending on your location.However most orders are received within 2-3 days. Sydney orders within 1-3 days.
- We prefer physical addresses as our courier firm does not deliver to PO Boxes. PO Box orders will be sent registered post however we do not guarantee delivery times with Australia Post.
- If you are not home at the time to receive and sign for your order, the courier will leave a note, so you can arrange a delivery day that suits you. We do prefer you nominate an address where you will be such as workplace or home to sign on the day as redelivery may incur a fee.
- We track and trace all our packages and will keep you informed if there is a delay due to a natural disaster such as flood, fire or storm, therefore please double check your email details so we can reach you.
DO YOU SHIP INTERNATIONALLY?
We don't accept international orders through our websites, as shipping varies depending on country and weight. If you'd like to order our products and you live overseas, please email us at email@example.com with a list of your items and your address and we'll get back to you ASAP with a shipping estimate.
ARE ALL ITEMS IN STOCK?
All items that are for sale are in stock and available UNLESS sold on that day.Once you get to the check-out, it will display the quantity that is available. If we sell out of an item, it will display OUT OF STOCK and you can simply email us for delivery stock date arrival or to register your interest.
I’ve just received my order, but an item is broken, what do I do?
Not a problem, sometimes it happens despite our best packaging precautions. Simply email us at firstname.lastname@example.org and provide your details. Please specify if you would prefer a refund or exchange. We may require that you post back the damaged item for quality purposes and will provide you with a Reply Paid address. Once we receive the damaged item your refund is processed within 24 hours. Alternatively, if you choose to have the item replaced, we will courier you the new item immediately.
I’ve received my order but I've changed my mind, can I exchange it for something else?
As long as you contact us within 7 days from the day you receive your goods, we are more than happy to provide a full refund or exchange provided the item is returned in perfect sale-able condition and in it's original packaging. If you're not happy, we're not happy.
Please note shipping costs for the return of exchanged goods are the responsibility of the customer and we require your details and invoice number included with the return of the goods.
For more information on our Refund & Exchange Policy, visit our Terms and Conditions page.
I’m a little concerned about using my credit card online, is this website secure?
- We understand the concern of shopping online and take the security and safety of your transaction very seriously. We process all payments through our secure server using SSL encryption.
- Our site has also been malware scanned and verified through Verisign to be secure and safe.
- Please visit our Terms and Conditions page to find out in detail how we protect you.